We have taken all measures to maintain our service offer and delivery times for you, despite the current difficult situation of COVID-19.
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to all international destinations.
Please note that shipments to and from overseas will result in substantial delay, even as we work round the clock with our partner shipment carriers.
We kindly ask you to be patient should your goods not arrive within the expected time frame. The current situation presents us all with challenges and we are doing our very best to adapt our processes during this difficult time.
If you need your order urgently, please make sure to book an Express (5-7 Business Days) or a Premier (1-3 Business Days) delivery service at checkout. Free shipping worldwide are still being delivered, but may be subject to delays.
For any delayed parcel, if more than 60 business days have passed since the item has been shipped, please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).