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SHIPPING

COVID-19 Update

We have taken all measures to maintain our service offer and delivery times for you, despite the current difficult situation of COVID-19. 

Please note that free shipments will result in substantial delay, even as we work round the clock with our partner shipment carriers.

We kindly ask you to be patient should your goods not arrive within the expected time frame. The current situation presents us all with challenges and we are doing our very best to adapt our processes during this difficult time.

 

Shipping

Standard Shipping

Cost: Free

Warehouse processing time: 3-5 business days

Transit time: 5-14 business days after date shipped

Express Shipping

Cost: By Country (Calculated at checkout)

Warehouse processing time: 1-3 business days

Transit time: 3-5 business days after date shipped

Premier Shipping

Cost: By Country (Calculated at checkout)

Warehouse processing time: 1-2 business days

Transit time: 1-3 business days after date shipped

 

*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready.

 

If you need your order urgently, please make sure to book an Express or a Premier delivery service at checkout. Free shipping worldwide are still being delivered, but may be subject to delays. 

For any delayed parcel, if more than 60 business days have passed since the item has been shipped, please email us at service@aipaws.com to review the status of your order. Refunds will be handled through email if necessary.

 

Aipaws is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our carrier to the local carrier in the destination country.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships.

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.