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FAQs

Is it safe to order on aipaws.com?

Yes, it is safe to order on aipaws.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

How can I contact you?

You can contact us by emailing our support team directly at 
service@aipaws.com

or you can find us on Facebook, Instagram, Twitter and directly message us. Our social media link is in the end of our website page.

When will my order ship?

Orders are usually processed and shipped within 1-3 business days of purchase. During holidays the processing time may take longer. You will receive an email with your tracking information as soon as it's available. 

How long does shipping take?

As we ship worldwide, please allow between 5-30 business days for your order to arrive. However, because of the current difficult situation regarding COVID-19, we expect delays in our delivery processes and cannot guarantee any specific delivery dates at the moment and this is unfortunately out of our control. 

Please read our COVID-19 Update here.

How do I track my package?

We will send you an email confirmation containing your tracking information as soon as your order has shipped.

Please note that it can take up to 1-3 business days for the tracking information to be updated.

I did not get a tracking number, what do I do?

If you did not get a tracking number after 7 business days of placing your order you can simply email us and we will gladly sort out any issues.

Will you be adding more products?

We are focused on sourcing the best pet products for our customers, as a result, we are constantly researching and adding new quality products to our store. This is our main mission and goal so we strive for excellence in satisfying our customers with a great experience and a Diverse unique selection of products!