Standard US & EU Shipping

Cost: Free for over $19

Warehouse processing time: 3-5 business days

Transit time: 3-6 business days from ship date

 

International Standard Shipping

Cost:  Free for over $19

Warehouse processing time: 3-5 business days

Transit time: 5-10 business days from ship date

 

Express Shipping

Cost: By Country (Calculated at checkout)

Warehouse processing time: 1-3 business days

Transit time: 3-5 business days after date shipped

 

Premier Shipping

Cost: By Country (Calculated at checkout)

Warehouse processing time: 1-2 business days

Transit time: 1-3 business days after date shipped

 

*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready.

 

If you need your order urgently, please make sure to book an Express or a Premier delivery service at checkout. 

For any delayed parcel, if more than 30 business days have passed since the item has been shipped, please email us at service@aipaws.com to review the status of your order. Refunds will be handled through email if necessary.

 

Aipaws is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our carrier to the local carrier in the destination country.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships.

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 5 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.